At Rose Glow Saunas, we are dedicated to ensuring the quality and durability of our products. We offer a comprehensive 3-year warranty on structural components and a 1-year warranty on electrical components and heaters. Additionally, we provide a clear replacement process for any damaged or missing items to ensure a smooth experience for our customers.
What's Covered by the 3-Year Warranty:- Structural Components: Wood panels, doors, and bench seating are covered for 3 years against defects in materials and workmanship.
- Electrical Components: All electrical components, including control panels and wiring, are covered for 1 year against defects in materials and workmanship.
- Heaters: All heating elements are covered for 1 year, ensuring consistent and effective performance.
While it's uncommon, the following scenarios may occur:
- Visible Damage: Damage to the container or crate should be noted on the delivery receipt at the time of delivery.
- Concealed Damage: Any damage discovered upon opening the packaging must be reported within 72 hours of delivery.
- Missing Items: Any missing items must also be reported within 72 hours of delivery.
If you encounter any of these issues, please contact our customer service team at support@roseglowsaunas.com or call us at [insert phone number] with your order number and details of the damage or missing item. We will coordinate with the manufacturer to replace any damaged or missing parts, provided the issue is reported within the 72-hour window. Claims made after this period will not be honored.
What’s Not Covered:- Normal Wear and Tear: This warranty does not cover normal wear and tear or minor cosmetic changes, such as fading, discoloration, or minor cracks that do not affect the sauna's performance.
- Damage from Improper Use: Damage caused by improper installation, misuse, neglect, unauthorized modifications, or failure to follow maintenance guidelines is not covered.
- Transportation and Installation Costs: Costs related to transportation, installation, or removal of the sauna are not covered under this warranty.
- Commercial Use: The warranty applies to residential use only. Different terms may apply for commercial settings.
- Transferability: This warranty is non-transferable and applies only to the original purchaser.
- Extended Warranty: At this time, we do not offer an extended warranty beyond the 3-year structural and 1-year electrical and heater coverage.
- Limitations: Rose Glow Saunas reserves the right to make the final decision on all warranty claims. Any repairs or replacements provided under this warranty do not extend the original warranty period.
How to Make a Warranty Claim:
If you believe your sauna has a defect covered by this warranty or need to report damage or missing items, please follow these steps:
- Contact Us: Reach out to our customer service team at support@roseglowsaunas.com or call us at [insert phone number] with your order number and a description of the issue.
- Provide Documentation: We may ask for photos or videos of the defect to help assess the problem.
- Repair or Replacement: If the issue is covered by the warranty, we will repair or replace the defective part at no cost to you. In some cases, we may provide a replacement sauna if necessary.
Rose Glow Saunas is committed to your satisfaction and the longevity of your sauna. We believe in our products and are here to support you throughout your sauna ownership experience. If you have any questions or need assistance, please don't hesitate to contact us.